Customer Relations Books

Browse New & Used Customer Relations Books

Results 1 - 50 of 1,820 for Customer Relations Books

1.

Service Operations Management: Improving Service Delivery (4th Edition) by Robert Johnston, Graham Cla... ISBN: 9780273740483 List Price: $92.80

$9.49 (Save 89%) $15.00 (Save 83%)

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Jeffrey Gitomer's Little Red Book of Selling 12.5 Principles of Sales Greatness How to Make... by Gitomer, Jeffrey ISBN: 9781885167606 List Price: $19.95

$2.98 (Save 85%)

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Achieving Service Excellence, Second Edition by Fottler, Myron D., Ford, Ro... ISBN: 9781567933277 List Price: $88.00

$9.49 (Save 89%) $15.00 (Save 82%)

4.

Customer Experience Management A Revolutionary Approach to Connecting With Your Customers by Schmitt, Bernd H. ISBN: 9780471237747 List Price: $42.50

$3.03 (Save 92%) $15.00 (Save 64%)

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Managing Customer Relationships A Strategic Framework by Peppers, Don, Rogers, Martha ISBN: 9780471485902 List Price: $94.95

$9.49 (Save 90%) $15.00 (Save 84%)

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Go-Givers Sell More by Burg, Bob, Mann, John David ISBN: 9781591843085 List Price: $21.95

$2.69 (Save 87%)

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Customer Genius by Fisk, Peter, Fisk ISBN: 9781841127880 List Price: $24.95

$10.90 (Save 56%)

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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference by Fornell, Claes ISBN: 9780230604063 List Price: $16.95

$9.49 (Save 44%) $15.00 (Save 11%)

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Relationship Selling by Johnston, Mark W., Marshall... ISBN: 9780073529813 List Price: $157.19

$2.25 (Save 98%)

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What the Customer Wants You to Know How Everybody Needs to Think Differently About Sales by Charan, Ram ISBN: 9781591841654 List Price: $21.95

$0.97 (Save 95%)

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Crm Handbook A Business Guide to Customer Relationship Management by Dyché, Jill ISBN: 9780201730623 List Price: $64.99

$9.49 (Save 85%) $15.00 (Save 76%)

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Delivering Knock Your Socks off Service by Bush, John, Performance Res... ISBN: 9780814417553 List Price: $18.95

$8.87 (Save 53%)

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Niche Envy by Turow, Joseph ISBN: 9780262701211 List Price: $14.95

$4.52 (Save 69%)

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Customer Centered Growth Five Proven Strategies for Building Competitive Advantage by Whiteley, Richard C., Hessa... ISBN: 9780201154931 List Price: $18.00

$17.15 (Save 4%)

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Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback by Thomas, Ann, Applegate, Jill ISBN: 9780470563557 List Price: $24.95

$19.11 (Save 23%)

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Customers for Life How to Turn That One-Time Buyer into a Lifetime Customer by Sewell, Carl, Brown, Paul B. ISBN: 9780385504454 List Price: $14.95

$1.45 (Save 90%) $15.00

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Clued In: How to Keep Customers Coming Back Again and Again by Carbone, Lewis ISBN: 9780137071128 List Price: $34.99

$4.61 (Save 86%) $15.00 (Save 57%)

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50 Powerful Ideas You Can Use to Keep Your Customers by Timm, Paul R. ISBN: 9781564145994 List Price: $11.99

$2.69 (Save 77%)

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Customer Driven Company Moving from Talk to Action by Whiteley, Richard C. ISBN: 9780201608137 List Price: $18.00

$2.69 (Save 85%)

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Inspired Nurse by Bluni, Rich ISBN: 9780974998671 List Price: $24.95

$0.01 (Save 99%)

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Emotional Value Creating Strong Bonds With Your Customers by Barlow, Janelle, Maul, Dianna ISBN: 9781576750797 List Price: $27.95

$9.49 (Save 66%) $15.00 (Save 46%)

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Simply Better Winning and Keeping Customers by Delivering What Matters Most by Barwise, Patrick, Meehan, Sean ISBN: 9780875843988 List Price: $26.95

$4.38 (Save 83%)

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Business Process Mapping: Improving Customer Satisfaction by Jacka, J. Mike, Keller, Pau... ISBN: 9780470444580 List Price: $65.00

$53.03 (Save 18%)

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Stop Acting Like a Seller and Think Like a Buyer Improving Sales Effectiveness by Helping Cu... by Acuff, Jerry, Wood, Wally ISBN: 9780470068342 List Price: $24.95

$3.32 (Save 86%)

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Stop, Ask, and Listen How to Welcome Your Customers and Increase Your Sales by Robertson, Kelley ISBN: 9780470833674 List Price: $24.95

$16.06 (Save 35%)

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The Power of Appreciative Inquiry: A Practical Guide to Positive Change (Bk Business) by Whitney, Diana, Trosten-Blo... ISBN: 9781605093284 List Price: $32.95

$9.99 (Save 69%)

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Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Snow, Dennis, Yanovitch, Teri ISBN: 9780470503805 List Price: $24.95

$1.98 (Save 92%) $15.00 (Save 39%)

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Be Our Guest Perfecting the Art of Customer Service by Disney Institute Staff, Kin... ISBN: 9780786853946 List Price: $10.95

$3.13 (Save 71%)

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180 Ways to Walk the Customer Service Talk by Harvey, Eric, Walk the Talk... ISBN: 9781885228345 List Price: $9.95

$45.86

30.

Admit It! 21 Things You Already Know but Apparently Have Forgotten Regarding Client Service by Galati, Craig ISBN: 9780595373659 List Price: $9.95

$8.66 (Save 12%)

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Delivering Knock Your Socks Off Service by Performance Research Associ... ISBN: 9780814473658 List Price: $18.95

$1.94 (Save 89%) $15.00 (Save 20%)

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Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty ... by Lencioni, Patrick ISBN: 9780787976392 List Price: $24.95

$1.06 (Save 95%) $15.00 (Save 39%)

33.

Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel L... by Gee, Jeff, Gee, Val ISBN: 9780071625791 List Price: $18.95

$2.44 (Save 87%)

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Hey, I'm the Customer Front Line Tips for Providing Superior Customer Service by Willingham, Ron ISBN: 9780133881585 List Price: $14.95

$1.01 (Save 93%)

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Attracting Perfect Customers The Power of Strategic Synchronicity by Hall, Stacey, Brogniez, Jan ISBN: 9781576751244 List Price: $18.95

$1.05 (Save 94%)

36.

Accelerating Customer Relationships Using Crm and Relationship Technologies by Swift, Ronald S. ISBN: 9780130889843 List Price: $39.99

$52.43

37.

What Customers Want Using Outcome-driven Innovation to Create Breakthrough Products And Serv... by Ulwick, Anthony ISBN: 9780071408677 List Price: $24.95

$3.32 (Save 86%)

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Working the Night Shift: Women in India's Call Center Industry by Patel, Reena ISBN: 9780804769143 List Price: $21.95

$1.06 (Save 95%) $15.00 (Save 31%)

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The art of retail Buying: An Introduction to Best Practices from the Industry by Jacobsen, Marie-Louise ISBN: 9780470823224 List Price: $70.00

$57.95 (Save 17%)

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Kellogg On Branding The Marketing Faculty Of The Kellogg School Of Management by Tybout, Alice M., Calkins, ... ISBN: 9780471690160 List Price: $35.00

$7.50 (Save 78%)

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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experien... by Michelli, Joseph A. ISBN: 9780071773546 List Price: $28.00

$1.75 (Save 93%)

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Zingerman's Guide To Giving Great Service by Weinzweig, Ari ISBN: 9781401301439 List Price: $16.95

$28.88

43.

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW by Michelli, Joseph A. ISBN: 9780071749589 List Price: $25.00

$9.49 (Save 62%) $15.00 (Save 40%)

44.

Smarter Selling: How to grow sales by building trusted relationships (2nd Edition) by Lambert, David, Dugdale, Keith ISBN: 9780273750444 List Price: $19.99

$86.41

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Join the Conversation by Jaffe, Joseph ISBN: 9780470137321 List Price: $29.95

$4.26 (Save 85%)

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New Age of Innovation by Prahalad, C. K., Krishnan, ... ISBN: 9780071598286 List Price: $29.95

$0.28 (Save 99%)

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Customer Mania! It's Never Too Late To Build A Customer-focused Company by Blanchard, Ken, Hills, Fred... ISBN: 9780743270281 List Price: $19.95

$0.92 (Save 95%)

48.

Think Like Your Customer A Winning Strategy to Maximize Sales by Understanding How and Why Y... by Stinnett, Bill ISBN: 9780071441889 List Price: $16.95

$0.66 (Save 96%)

49.

Positively Outrageous Service How to Delight and Astound Your Customers and Win Them for Life by Gross, T. Scott ISBN: 9780793188239 List Price: $18.95

$1.88 (Save 90%)

50.

Flip the Funnel: How to Use Existing Customers to Gain New Ones by Jaffe, Joseph ISBN: 9780470487853 List Price: $29.95

$3.32 (Save 88%)

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