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1.
Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest E...
Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest E... by Ford, Robert C., Sturman, M... ISBN: 9781439060322 List Price: $64.95
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2.
Managing Hospitality Organizations : Achieving Excellence in the Guest Experience
Managing Hospitality Organizations : Achieving Excellence in the Guest Experience by Ford, Robert C., Sturman, M... ISBN: 9781544321509 List Price: $115.00
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3.
Cornell School of Hotel Administration on Hospitality : Cutting Edge Thinking and Practice
Cornell School of Hotel Administration on Hospitality : Cutting Edge Thinking and Practice by Sturman, Michael C., Corgel... ISBN: 9781119200901 List Price: $39.95

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4.
Managing Hospitality Organizations : Achieving Excellence in the Guest Experience
Managing Hospitality Organizations : Achieving Excellence in the Guest Experience by Ford, Robert C., Sturman, M... ISBN: 9781071876275 List Price: $150.00
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