Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

Name: Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
Rating: 4.00 (1 reviews)
ISBN: 9781439060322

by Ford, Robert C., Sturman, Michael C., Heaton, Cherrill P.

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ISBN-13: 9781439060322
ISBN: 1439060320
Edition: 1
Publication Date: 2011
Publisher: Delmar Cengage Learning

AUTHOR

Ford, Robert C., Sturman, Michael C., Heaton, Cherrill P.

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SUMMARY

Ford, Robert C. is the author of 'Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience', published 2011 under ISBN 9781439060322 and ISBN 1439060320.

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