1.
Reinventing Your Contact Center A Manager's Guide To Successful Multichannel CRM
by Petouhoff, Natalie L., Schw...
ISBN: 9780131837898
List Price: $31.00
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Customer Relationship Management The Bottom Line to Optimizing Your Roi
by Anton, Jon, Petouhoff, Nata...
ISBN: 9780130990693
List Price: $26.00
3.
Integrating People with Process and Technology "Gaining Employee Acceptance of Technology In...
by Jon Anton, Natalie L. Petou...
ISBN: 9780963046437
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Customer Relationship Management: Building the Intrastructure for Customer Collaboration
by Anton, Jon, Petouhoff, Nata...
ISBN: 9780963046475
List Price: $39.99
6.
Recruiting and Retaining Call Center Employees: In Action Case Study Series
by Petouhoff, Natalie
ISBN: 9781562862947
8.
Ultimate Success Blueprint : Five Surprisingly Simple Steps to Instantly Achieve Long-Lastin...
by Krawczyk, Richard M., Petou...
ISBN: 9781614487579