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9781562862947

Recruiting and Retaining Call Center Employees: In Action Case Study Series

Recruiting and Retaining Call Center Employees: In Action Case Study Series
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Product details

  • ISBN-13: 9781562862947
  • ISBN: 1562862944
  • Publisher: American Society for Training & Development

AUTHOR

Petouhoff, Natalie

SUMMARY

Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.Petouhoff, Natalie is the author of 'Recruiting and Retaining Call Center Employees: In Action Case Study Series' with ISBN 9781562862947 and ISBN 1562862944.

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