4019576
9780787976200
A Wealth of Knowledge and Best Practices for Customer Service DeliveryCustomer Service Delivery Contributors IncludeSeymour Adler Scott M. Brooks Diane Catanzaro David N. Dickter Lawrence Fogli Emily L. Hause Jerard F. Kehoe Stephanie D. Kendall Clifton Lemon Michael A. McDaniel Miriam T. Nelson Eduardo Salas Robert J. Vance Deborah L. Whetzel Jack W. WileyFogli, Larry is the author of 'Customer Service Delivery Research And Best Practices', published 2005 under ISBN 9780787976200 and ISBN 0787976202.
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