1.
Customer Centered Six SIGMA: Linking Customers, Process Improvement, & Financial Results
by Earl Naumann, Steven H. Hoi...
ISBN: 9780873894906
List Price: $55.00
2.
Implementing Strategic Change Tools For Transforming An Organization
by Hoisington, Steven H., Vane...
ISBN: 9780071452267
List Price: $39.95