PeopleSmart Participant Workbook

It's Smart to be PeopleSmart! Are you ready to learn how to bring out the best in yourself, in your colleagues, customers, direct reports, and bosses? When respect and interpersonal savvy is present in our work relationships, we do more than make people feel good. We enhance personal and organizational performance. Customers are more likely to return to companies that treat them well. Cohesive teams are more productive. And, if you have strong people skills you are more likely to succeed--and be truly valued as an employee. The PeopleSmart Workshop will help you Listen carefully, read body language, and interpret behaviors Communicate clearly and concisely Speak up about your needs Motivate others Give and receive helpful feedback Resolve conflicts Collaborate effectively Change old, ineffective patterns Praise for PeopleSmart "Time and again, business success comes back to how people relate to each other. That's why BMW, for the past three years, has been conducting PeopleSmart seminars with great results for its leaders and associates." --Viki Macdonald, BMW Group UniversitySilberman, Melvin L. is the author of 'PeopleSmart Participant Workbook', published 2005 under ISBN 9780787979553 and ISBN 0787979554.