Message Management:: Effective Communications

Introduction I. Self-Assessment Key Concepts Worksheet 1: Staffing Assessment Worksheet 2: Culture and Fiscal Resource Assessment Worksheet 3: Customer Assessment Worksheet 4: Regulatory Requirements Worksheet 5: Sociographic and Demographic Issues Worksheet 6: Political Climate Worksheet 7: Utility History Measurement Against Industry Norms Interpretation of Assessment Information II. Creating The Plan Key Concepts Creating a Communication Plan Communication Plan Outline III. Rollout/Execution Key Concepts Understanding Individual and Organizational Change Rolling Out a Communication Plan SummaryChristopher Tatham is the author of 'Message Management:: Effective Communications', published 2005 under ISBN 9781583213681 and ISBN 1583213686.