1188296
9780761910237
Measurement Made Accessible: A Research Approach Using Qualitative, Quantitative and Quality Improvement Methods
by D . Lynn Kelley
31245
About this item
- Condition: New
- Provider: LightningBooks Contact
- Provider Rating: 85%
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Product details
- ISBN-13: 9780761910237
- ISBN: 0761910239
- Edition: 1
- Publication Date: 1999
- Publisher: SAGE Publications, Inc
AUTHOR
SUMMARY
This is a practical and timely guide to general measurement principles which aids managers with the increasingly important assessment of quality and customer satisfaction.D . Lynn Kelley is the author of 'Measurement Made Accessible: A Research Approach Using Qualitative, Quantitative and Quality Improvement Methods', published 1999 under ISBN 9780761910237 and ISBN 0761910239.
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