1886459
9780060503000
Through a parable which chronicles the woe of a fictitious manager who discovers the 'GAPS' approach to performance improvement, this text provides an example of how to implement this strategy.Blanchard, Ken is the author of 'Zap the Gaps! Target Higher Performance and Achieve It!', published 2002 under ISBN 9780060503000 and ISBN 0060503009.
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