191683
9780538726689
World of Customer Service
by Odgers, Pattie
492196
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About this item
- Condition: Acceptable
- Provider: Bulk Book Warehouse Contact
- Provider Rating: 0%
- Ships From: Rotterdam, NY
- Shipping: Standard, Expedited
- Comments: Shows wear such as frayed or folded edges, rips and tears, and/or worn binding. May have stickers and/or contain inscription on title page. No observed missing pages. Contains associated accessories such as CDs, maps and/or toys.
Product details
- ISBN-13: 9780538726689
- ISBN: 0538726687
- Publication Date: 2003
- Publisher: Cengage South-Western
AUTHOR
SUMMARY
With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.Odgers, Pattie is the author of 'World of Customer Service', published 2003 under ISBN 9780538726689 and ISBN 0538726687.
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