Workplace Communications The Basics

Preface. Introduction. 1. The Keys to Successful Communication: Purpose, Audience, and Tone. Purpose. Audience. Tone. 2. Correspondence: Memos and Letters. Memos. Letters 3. Effective Visuals: Tables, Graphs, Charts, and Illustrations. Principles of Effective Visuals. Tables. Graphs. Charts. Illustrations 4. Short Reports: Page Design, Formats, and Types of Reports. Page Design. Report Formats: Memo, Letter, and Booklet. Types of Reports. 5. Summaries. Types of Summaries: Descriptive, Informative, and Evaluative 6. Mechanism and Process/Procedure Descriptions. Mechanism Description. Process/Procedure Description. 7. Instructions. Instructions. 8. Job Application Process: Letter, Resume, Interview, and Follow-Up. Application Letter. Resume. Interview. Follow-Up. 9. Oral Presentations: Preparation and Delivery. Preparation. Delivery. 10. Long Reports: Format, Collaboration, and Documentation. Format. Collaboration. Documentation. Appendix A: Ten Strategies to Improve Your Style. Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar. Index.Searles, George J. is the author of 'Workplace Communications The Basics', published 2002 under ISBN 9780321107596 and ISBN 0321107594.