Winning the Knowledge Transfer Race

In business and industry, knowledge is information that is essential to transact business in ways that improve employee performance and an organization's competitiveness. For your company to compete successfully, it is vital to treat such knowledge--which can be anything from trade secrets and patents to information on sales, distribution, or financing--as cherished intellectual capital. To stand apart, you must transfer this capital in a deliberate, systematic way in order to innovate quickly and convert wisdom into profits.Winning the Knowledge Transfer Race shows managers how to leverage intellectual capital knowledge to achieve extraordinary results and win against fierce competition. Michael English and William Baker, pioneers and practitioners in the development and application of benchmarking and best practices, provide the solutions and practical steps for managing intellectual capital at the highest level and incorporating it into your company's best practices.This breakthrough book examines how intellectual capital shapes markets and delivers products and services. You'll see how to apply knowledge transfer strategy into your department and organization.Then, the authors introduce you to the best practices of some of the world's most profitable companies--such as IBM, Raytheon, Verizon, Xerox, Buckman Labs, General Electric, and Toyota--in knowledge transfer, benchmarking, and process improvement. They reveal how to duplicate these approaches, enabling you to:Achieve effective knowledge transfer at the highest levels of efficiencyInnovate knowledge-based products and services with tremendous speedMake sharing and collaboration an integral part of every employee's jobStay at the forefront of changes in technologyIncrease customer satisfaction and gain market shareTo stay ahead in the global race for growth and profit, Winning the Knowledge Transfer Race is the only book you need to cross the finish line first.Turn your knowledge assets and investmentsinto a critical competitive advantage"You've heard all the buzzwords: business processes, benchmarking, Six Sigma, knowledge management, and so forth. If you want to understand how all these ideas fit together in a coherent fashion and support better business performance--at IBM, Toyota, Raytheon, and a host of other organizations--read this book."--Thomas H. Davenport, Ph.D., President's Distinguished Professor of Information Technology and Management, Babson College"English and Baker's book is a new look at the evolving nature of the competitive landscape and the importance of continued learning to meet the significant challenges."--Robert C. Camp, Ph.D., Principal, Best Practice Institute"This is one of those rare books which moves beyond theory and provides practitioners with an actionable approach and a portfolio of tools and techniques to transform individual and enterprise knowledge into superior organizational performance."--Rory Chase, Managing Director, The KNOW Network and Administrator of Most Admired Knowledge Enterprise (MAKE) Awards"English and Baker's focus on leveraging intellectual capital and best practices, without regard for paradigm focus will serve individuals and companies in the future."--Ross E. Robson, Ph.D., Executive Director, Shingo Prize for Excellence in Manufacturing, Utah State University"This book is a culmination of decades of personal experience and knowledge about how organizations can "know-what-they-know," and more importantly, share it and thrive."--Carla O'Dell, Ph.D., President, American Productivity and Quality Center, APQC"These authors are practitioners, colleagues, thought-leaders and early-adopters of best practices benchmarking. They deliver a clear roadmap, inspiring stories, useful illustrations, and an actionable strategy for creating value and profitability as well as sustaining a competitive advantage."--Christopher E. Bogan, President and CEO, Best Practices, LLCEnglish, Michael J. is the author of 'Winning the Knowledge Transfer Race ', published 2005 under ISBN 9780071457941 and ISBN 0071457941.