1828077
9780139524332
This dynamic handbook has sold over l00,000 copies in Japan already and has helped thousands of firms throughout the world turn quality into their most powerful marketing weapon. You can use the Ishikawa method to create high-quality products, as well as improve customer relations, reduce manufacturing costs, decrease "down-time", and minimize product liability suits.Ishikawa, Kaoru is the author of 'What Is Total Quality Control? The Japanese Way', published 1985 under ISBN 9780139524332 and ISBN 0139524339.
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