2095506
9780838908761
Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers
by Mary Bucher Ross, Buff Hirko
About this item
- Condition: Good
- Provider: Bonita
- Provider Rating: 0%
- Ships From: Multiple Locations
- Shipping: Standard
- Comments: Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Product details
- ISBN-13: 9780838908761
- ISBN: 0838908764
- Publication Date: 2004
- Publisher: Amer Library Assn Editions
AUTHOR
SUMMARY
In a training program that promises to make any library staff member--regardless of education or experience--comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail: - 14 core competencies designed to foster consistent service- Hands-on activities and exercises--online, face-to-face, collaborative and solo- Learning activities that take the end-users' perspective- Tools for developing a curriculumMary Bucher Ross is the author of 'Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers', published 2004 under ISBN 9780838908761 and ISBN 0838908764.
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