1794050
9780750642255
This text is a guide for the veterinary receptionist, providing practical, easily-accessible information on how to fulfill this role professionally and efficiently. It tells how to deal with and deflect complaints from angry clients.Corsan, John is the author of 'Veterinary Receptionist Essential Skills for Client Care', published 0000 under ISBN 9780750642255 and ISBN 0750642254.
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