Understanding, Managing and Implementing Quality Frameworks, Techniques and Cases

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.Antony, Jiju is the author of 'Understanding, Managing and Implementing Quality Frameworks, Techniques and Cases', published 2002 under ISBN 9780415222716 and ISBN 0415222710.