1761789
9780273609742
Gives you the means to tackle the issue of customer services at the operational level. Based on 25 service activities, each of which is self-contained, easy to implement and adaptable to your business requirements.Linton, Ian is the author of 'Twenty Five Tips for Excellent Customer Service An Action Plan for Service Success', published 1995 under ISBN 9780273609742 and ISBN 0273609742.
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