Treat Your Customers Thirty Lessons on Service And Sales That I Learned at My Family's Dairy Queen Store

Customer service is the cornerstone of every successful business. In TREAT YOUR CUSTOMERS, corporate businessman Bob Miglani shares his secrets using anecdotes and analogies from his experiences working at his family?'s Dairy Queen. Some of these lessons include: & Bob?'s Dairy Queen? Rules& & & & & The Business Lesson& & 1.& Know their names and their favorite flavor& & & Know your customers 2.& Once in a while, taste your own ice cream& & & Know what you?re selling 3.& Always replace a dropped cone& & & & & Integrity is priceless 4.& Want whipped cream and nuts on that?& & & & Up sell 5.& Never forget the plain old vanilla& & & & Cash cow Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, TREAT YOUR CUSTOMERS will appeal to any business owner or manager who wants to enhance sales, motivate employees, and keep customers coming back.Miglani, Bob is the author of 'Treat Your Customers Thirty Lessons on Service And Sales That I Learned at My Family's Dairy Queen Store', published 2006 under ISBN 9781401301989 and ISBN 1401301983.