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9781884015830

Total Quality Service Principles, Practices, and Implementation

Total Quality Service Principles, Practices, and Implementation
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  • ISBN-13: 9781884015830
  • ISBN: 1884015832
  • Publisher: C R C Press LLC

AUTHOR

Stamatis, Dean H.

SUMMARY

This book gives practical guidelines for implementing quality in a service organization, and explains the process using the Deming model, the Project Management model and the ISO 9000 model.Stamatis, Dean H. is the author of 'Total Quality Service Principles, Practices, and Implementation' with ISBN 9781884015830 and ISBN 1884015832.

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