3964549
9780786301898
A ground-breaking work which provides a unique, seven-step benchmark model for dealing with this damaging phenomenon. Included in this invaluable resource: a background on the many forms of workplace violence, including how to recognize the warning signs; guidelines for safe hiring, disciplinary, & termination practices; ways to manage critical workplace violence incidents.Mantell, Michael is the author of 'Ticking Bombs: Defusing Violence in the WorkPlace' with ISBN 9780786301898 and ISBN 0786301899.
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