The Pfeiffer Book of Successful Conflict Management Tools

The Pfeiffer Book of Successful Conflict Management Tools This extraordinary resource includes the most successful conflict management tools selected from three decades of the Pfeiffer Annuals and Handbooks. Since 1972, trainers and consultants have found these volumes to contain a treasure chest of resources for a wide range of training and organization-development needs. The Pfeiffer Book of Successful Conflict Management Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Conflict Management Tools: Provides articles that offer timeless advice for dealing with and classifyingorganizational conflict Contains complete, ready-made training exercises designed to meet a variety ofneeds for different audiences Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them andsurveys that encourage honest talk about controversial issues in the organization The materials covered are selected not only for quality but with an eye toward serving a broad range of objectives and training situations. This resource is written to help develop the conflict management skills of people throughout the organization whether the relationship is manager-to-subordinate or peer-to-peer. The activities and instruments can be customized for all levels of the organization hierarchy. The Pfeiffer Book of Successful Conflict Management Tools offers the resources you need to help build better organizations for working people everywhere.Gordon, Jack is the author of 'The Pfeiffer Book of Successful Conflict Management Tools', published 2007 under ISBN 9780470193440 and ISBN 0470193441.