Telephone Triage Theory, Practice, and Protocol Development

The first and only combined text/workbook training program to provide comprehensive telephone triage as well as protocol development. Written in direct, "how-to" style, it sets forth guidelines for interview and documentation skills, as well as medico-legal aspects. All of the essentail guidlines and instructions are here for telephone triage that is confident, refined, and precise. ALSO AVAILABLE - INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Audiotape ISBN: 0-8273-5636-6Wheeler, Sheila Q. is the author of 'Telephone Triage Theory, Practice, and Protocol Development', published 1993 under ISBN 9780827349919 and ISBN 0827349912.