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1699409

9781560520641

Telephone Courtesy and Customer Service

Telephone Courtesy and Customer Service
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Product details

  • ISBN-13: 9781560520641
  • ISBN: 1560520647
  • Publisher: Crisp Publications, Incorporated

AUTHOR

Finch, Lloyd, Crisp, Michael G.

SUMMARY

An organisation's ability to provide excellent customer service is highly dependent on its employees' telephone skills. Lloyd Finch explains and teaches the importance of telephone technique for organisations aiming for quality service.Finch, Lloyd is the author of 'Telephone Courtesy and Customer Service' with ISBN 9781560520641 and ISBN 1560520647.

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