Strategic Lean Service: A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction

Name: Strategic Lean Service: A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction
ISBN: 9780473204471

by Robert Oh, Sunit Prakash

Strategic Lean Service: A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction

by Robert Oh, Sunit Prakash

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ISBN-13: 9780473204471
ISBN: 0473204479
Publication Date: 2012
Publisher: Robert Oh and Sunit Prakash

AUTHOR

Robert Oh, Sunit Prakash

SUMMARY

Robert Oh is the author of 'Strategic Lean Service: A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction', published 2012 under ISBN 9780473204471 and ISBN 0473204479.

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