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9780444510471
Developed by Motorola, Six Sigma is designed to reduce business and manufacturing costs. It was initially used to generate high-end savings but has been appropriated by service industries to improve customer service. This volume is a comprehensive guide to its use in a wide range of business and manufacturing situations.Gordon, Joseph is the author of 'Six Sigma Quality for Business & Manufacture' with ISBN 9780444510471 and ISBN 0444510478.
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