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9780273635772

Seven Secrets of Service Strategy

Seven Secrets of Service Strategy
$97.88
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  • Comments: . . All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
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Product details

  • ISBN-13: 9780273635772
  • ISBN: 0273635778
  • Publisher: Financial Times/Prentice Hall

AUTHOR

Horovitz, Jacques, Johnson, Gerry

SUMMARY

Dr. Horovitz is Professor of Service Strategy Marketing and Management at IMD in Lausanne, Switzerland.Horovitz, Jacques is the author of 'Seven Secrets of Service Strategy' with ISBN 9780273635772 and ISBN 0273635778.

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