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9780684832562

Service Profit Chain How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

Service Profit Chain How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
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Product details

  • ISBN-13: 9780684832562
  • ISBN: 0684832569
  • Publication Date: 1997
  • Publisher: Simon & Schuster

AUTHOR

Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.

SUMMARY

Heskett, James L. is the author of 'Service Profit Chain How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value', published 1997 under ISBN 9780684832562 and ISBN 0684832569.

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