4550029
9781412913744
Service Leadership The Quest for Competitive Advantage
by Grönfeldt, Svafa, Strother, Judith Banks
512607
About this item
- Condition: Good
- Provider: gotextbooks sales Contact
- Provider Rating: 61%
- Ships From: Little Rock, AR
- Shipping: Standard
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About this item
- Condition: Good
- Provider: GoTextbooks Contact
- Provider Rating: 78%
- Ships From: Little Rock, AR
- Shipping: Standard
Product details
- ISBN-13: 9781412913744
- ISBN: 1412913748
- Publication Date: 2005
- Publisher: SAGE Publications, Incorporated
AUTHOR
SUMMARY
Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.Grönfeldt, Svafa is the author of 'Service Leadership The Quest for Competitive Advantage', published 2005 under ISBN 9781412913744 and ISBN 1412913748.
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