Service Breakthroughs Changing the Rules of the Game

Name: Service Breakthroughs Changing the Rules of the Game
Price: 72.93 USD
Availability: InStock
Author: Heskett, James L.
ISBN: 9780029146750

by Heskett, James L.

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ISBN-13: 9780029146750
ISBN: 0029146755
Publisher: Simon & Schuster

AUTHOR

Heskett, James L.

SUMMARY

James L. Heskett and W. Earl Sasser, Jr. teach at the Harvard Business School. Christopher W.L. Hart is president of The TQM Group, Ltd.Heskett, James L. is the author of 'Service Breakthroughs Changing the Rules of the Game' with ISBN 9780029146750 and ISBN 0029146755.

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