5311948
9781591841647
Satisfaction How Every Great Company Listens to the Voice of the Customer
by Denove, Chris, Power, James D., IV, Power, James
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Product details
- ISBN-13: 9781591841647
- ISBN: 159184164X
- Publication Date: 2007
- Publisher: Penguin Group (USA) Incorporated
AUTHOR
SUMMARY
Two leading figures from J.D. Power and Associates explain how to improve a business through consumer satisfaction, citing the examples of market leaders while discussing how to implement customer-focused strategies.Denove, Chris is the author of 'Satisfaction How Every Great Company Listens to the Voice of the Customer', published 2007 under ISBN 9781591841647 and ISBN 159184164X.
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