1538214
9780566082061
This volume provides a over 80 games, exercises and ideas that can be used to develop sales, customer service and other staff. They range from skill boosters, through icebreakers, energisers and selling quizzes, to full blown role plays and case studies.Roberts-Phelps, Graham is the author of 'Sales Training Activities For Sales Mangers and Trainers' with ISBN 9780566082061 and ISBN 0566082063.
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