4061597
9780596006686
In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, & fix bugs in hardware or software. You need to know who wants what & keep track of what is left to do. This is where a ticketing system comes in.Chamberlain, Darren is the author of 'RT Essentials', published 2005 under ISBN 9780596006686 and ISBN 0596006683.
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