Restaurant Management Customers, Operations, and Employees

Restaurant Management: Customers, Operations, and Employees, Second Editioncombines academic research with practitioner wisdom and presents the results in a way that is simple to understand and easy to implement. Supplementing the core text material are practical vignettes illustrating each of the chapter objectives. Features on hot restaurant concepts and practical tips on management skills for the new millennium provide the reader with ideas and lessons on how to be successful in this most exciting and challenging industry. Thisnew edition of Restaurant Management: Customers, Operations, and Employeesequips readers with a blueprint that outlines the information required to operate a financially successful operation. Readers of this book will learn how to: identify the factors that make the difference between success and failure in running a restaurant develop a marketing plan to attract customers design and price a menu for maximum promotional effect provide service to the customer that will make them want to return design the front of the house to add to the customer experience design the back of the house to increase employee productivity develop procedures for effective purchasing, receiving, storing, and issuing of items prevent foodborne diseases analyze financial statements systematically to determine the profitability efficiently staff the restaurant with quality employeesMill, Robert C. is the author of 'Restaurant Management Customers, Operations, and Employees', published 2000 under ISBN 9780130273642 and ISBN 0130273643.