3557570
9780452263987
Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.Crosby, Philip B. is the author of 'Quality Without Tears' with ISBN 9780452263987 and ISBN 0452263980.
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