1458509
9781878380166
Explores Total Quality Management, including design, ouput, and process quality--plus their adminstrative and academic applications for postsecondary education. Suggests methods of defining quality for an institution, and for improving technical and administrative systems.Ellen Earle Chaffe is the author of 'Quality: Transforming Postsecondary Education (J-B ASHE Higher Education Report Series (AEHE))', published 1992 under ISBN 9781878380166 and ISBN 1878380168.
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