1458913
9780873892391
The principles and methods for implementing a total quality management (TQM) system in all levels of government are introduced in this best-selling book. Topics range from complete overviews of TQM, quality awards, and award criteria to quality leadership in government, implementation, and tools and techniques.Hunt, V. Daniel is the author of 'Quality Management for Government A Guide to Federal, State, and Local Implementation' with ISBN 9780873892391 and ISBN 0873892399.
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