3557568
9780070145320
This is a new edition of quality guru Phil Crosby's classic bestseller. It provides a detailed analysis of Crosby's great entrepreneurial experiment, Crosby Associates, in which he adapted quality precepts and used them in the business world.Crosby, Philip B. is the author of 'Quality is Still Free' with ISBN 9780070145320 and ISBN 0070145326.
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