Quality Essentials: A Reference Guide from A to Z

This unique book includes a collection of concepts and tools for everyone who cares about continuous improvement. Topics covered range from Six Sigma to total quality management to basic reference information about quality tools and techniques. If you are looking for a quick reference guide with a focus on the philosophies and practices of quality management, this book will surely prove to be an excellent resource. Explanations of key concepts are provided along with examples of tools, tables, charts, maps, and other graphic illustrations to help gain a thorough understanding. Topics included in this resourceful book include: benchmarking, Kaizen, control charts, design of experiments, Kano Model, process capability and control, Six Sigma, statistical quality control, and Voice of the Customer (VOC).Book of the Month, Industrial Engineer magazine, August 2004. Preview a sample chapter from this book along with the full table of contents by clicking here. You will need Adobe Acrobat to view this pdf file.Jack B. Revelle is the author of 'Quality Essentials: A Reference Guide from A to Z' with ISBN 9780873896184 and ISBN 0873896181.