5297208
9780324381320
This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.Evans, James R. is the author of 'Quality and Performance Excellence Management, Organization, and Strategy', published 2007 under ISBN 9780324381320 and ISBN 0324381328.
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