4609753
9780838906194
"Reports results of nationwide field research conducted in 1988 to discover which characteristics or features people look at when deciding whether or not they think a library is effective". -- Public LibrariesUse with the companion volume (above) to improve customer service in your library.Van House, Nancy A. is the author of 'Public Library Effectiveness Study: A Complete Report - Nancy A. Van House - Paperback' with ISBN 9780838906194 and ISBN 0838906192.
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