173019
9780471442363
Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional attitude are the ingredients needed to harvest those rewards. This comprehensive book educates servers, supervisors, and managers in the techniques and demeanor of professional service.Kotschevar, Lendal H. is the author of 'Presenting Service The Ultimate Guide for the Foodservice Professional' with ISBN 9780471442363 and ISBN 0471442364.
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