1411233
9780446394680
A business consultant and service guru details how to really prosper in today's tough business world by providing service above and beyond the call of duty. In this dynamic, fascinating book, T. Scott Gross shows how anyone can take customer service to a whole new level every day of the year using creative methods.Gross, T. Scott is the author of 'Positively Outrageous Service' with ISBN 9780446394680 and ISBN 0446394688.
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