3864613
9780942361827
Reveals the secrets of adding personality to any product or service which increases customer loyalty. Gross also explains that truly outstanding service is about having fun along the way.Gross, T. Scott is the author of 'Positively Outrageous Service and Showmanship: Industrial Strength Fun Makes Sales Sizzle' with ISBN 9780942361827 and ISBN 0942361822.
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