5442139
9781425978389
Positive Coach Approach Call Center Coaching for High Performance
by Cordova, Sally, McKee, Judy
About this item
- Condition: New
- Provider: LightningBooks
- Provider Rating: 85%
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About this item
- Condition: Acceptable
- Provider: BooksRun
- Provider Rating: 95%
- Ships From: Philadelphia, PA
- Shipping: Standard, Expedited
- Comments: Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported
Product details
- ISBN-13: 9781425978389
- ISBN: 142597838X
- Publication Date: 2007
- Publisher: AuthorHouse
AUTHOR
SUMMARY
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvementCordova, Sally is the author of 'Positive Coach Approach Call Center Coaching for High Performance', published 2007 under ISBN 9781425978389 and ISBN 142597838X.
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