3986016
9780809225200
Combining a hands-on, anecdotal appraoach, Gary S. Goodman's guide to better communications enables the reader to negotiate with a range of people in tricky situations without being abrasive or confrontational.Goodman, Gary S. is the author of 'Please Don't Shoot the Messenger!: How to Talk to Demanding Bosses, Clueless Colleagues, Tough Customers and Difficult Clients without Losing Your Cool (or Your Job)' with ISBN 9780809225200 and ISBN 0809225204.
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