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3532192

9780887306396

Only Thing That Matters

Only Thing That Matters
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  • Ships From: Springfield, VA
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Product details

  • ISBN-13: 9780887306396
  • ISBN: 088730639X
  • Publisher: HarperCollins Publishers

AUTHOR

Albrecht, Karl

SUMMARY

The man who singlehandedly initiated the service management phenomenon in America poses a new challenge for today's business. "Describes the importance of placing the customer's needs first throughout your organization and . . . shows how to make it happen".--Thomas R. Horton, Chairman, American Management Association.Albrecht, Karl is the author of 'Only Thing That Matters' with ISBN 9780887306396 and ISBN 088730639X.

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