One-to-One in the Workplace : Scripts for Achieving Success in Business - Marlene Caroselli - Paperback

Ever wish you knew how to approach an awkward or difficult conversation and play the scenario through your head in advance? Using scripts similar to those used in sales and marketing every day, Dr. Marlene Caroselli has created more than 100 unique and effective communications lessons for managers and employees. Each lesson includes discussion of each situation, suggested words or phrases, a graphic dialog with an opening line and responses for likely scenarios, plus adaptations and careful questions to ask yourself about what you really want to accomplish. Topics covered include: asking for a promotion or a raise, dealing with a boss who steals credit and ideas, talking with employees who lack listening skills, managing an employee who has lost interest in the job, soothing an angry customer or boss and inspiring a discouraged team.Caroselli, Marlene is the author of 'One-to-One in the Workplace : Scripts for Achieving Success in Business - Marlene Caroselli - Paperback' with ISBN 9780028640693 and ISBN 0028640691.