1323103
9780442020637
Businesses that cling to mass production and to service structures that treat all customers alike will be left in the dust, argue the authors. To give customers what they demand, companies will be forced to make radical changes.Heil, Gary M. is the author of 'One Size Fits One Building Relationships One Customer and One Employee at a Time' with ISBN 9780442020637 and ISBN 0442020635.
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